Refund policy

You can return your goods if they are in new and unused condition with all original packaging and labels, together with your proof or purchase, within 30 days of your receipt of the order.

The return policy will depend on the reason for return:

• If you are exercising your right to change your mind, you will have to return the items at your own cost. Once the returned items have reached us, it can take up to 14 working days to process the return. After this, you will be refunded for the cost of the return item. If you return a full order within 14 days of your receipt of the order, you will also be refunded for the original standard shipping cost. However, all the original shipping cost will not be refunded if you exceed the 14 days or if you keep at least one item from the original order.

• If you have received a faulty item, please contact Customer Service for postage labels to return your goods. For selected countries, we are unable to provide you with a return label. In these cases, the Customer Service team will inform you about the returns process to be followed. When returning a faulty item, you will have to include a cover letter indicating the fault and requesting either a refund or a replacement of the faulty item. Please remember that once the item reaches us, it can take up to 14 working days to process the return.

We cannot accept responsibility for returned goods if they are lost in transit and it is your responsibility to obtain a proof of Posting Certificate or have adequately insured delivery for returning your goods to us.

Please, remember that after the return has been processed, the refund can take up to 14 working days to show on your bank statement.